Payment

To help ensure that your shopping experience is safe, simple and secure Neighborhood uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode. We accept Visa, MasterCard, American Express, Delta, and Maestro credit and debit cards. Payment is only debited from your card at time of dispatch. We also accept Paypal and direct Bank transfers. Neighborhood is registered with Cybertrust as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server. To give you even more confidence in shopping online with Neighborhood, we have introduced MasterCard® SecureCodeTM. This service protects your existing card account from unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card. To find out more, please visit the MasterCard® SecureCode website. Once you have registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase. This means that even if someone knows your debit card number, they will be unable to complete a purchase without your private password. Please note: Your MasterCard® SecureCode password is not your Neighborhood account password. Neighborhood does not have access to your MasterCard® SecureCode password. Neighborhood also provides the option for you to safely store your credit card details, making it quicker and simpler to shop with us. Your full card details will never be displayed, except for the last four digits so that you know which of your cards you are using. You can delete your card details by unchecking the box "remember my payment details" on the payment page. Please note that you will need to re-enter card details if you change or add a new address. This means that if someone guesses your password and tries to place an order using your account, they will be unable to do so to any address other than those you have already saved. We hope you understand that this is a valuable precaution designed to protect your personal information.
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A Tree Planted for Every Order

For each order placed, a tree is planted in the north-west region of Madagascar through the Eden Reforestation Projects. Eden are experts in responsible reforestation, having planted 265 million trees to this day and created 2.6 million work days for local communities. Madagascar is a nation with over 200,000 species of plants and animals that don’t exist anywhere else in the world. Sadly more than 90% of Madagascar’s original forests have been destroyed, displacing entire animal species from their homes.

Better Cotton Initiative

A word from our suppliers.

Vaughn de Heart is committed to improving cotton farming practices globally with Better Cotton (BCI).

 

The Better Cotton Initiative (BCI) exists to make global cotton production better for the people who produce it, better for the environment and better for cotton communities. 

It is the largest cotton sustainability program in the world and uses members fees to tackle labour challenges that often exist in the farming sector, aiding in Better Cotton’s core vision of a world where all cotton farming is sustainable.

 

To achieve this mission Better Cotton trains farmers to use water efficiently, care for soil health and natural habitats, reduce use of the most harmful chemicals and respect workers’ rights and wellbeing.

 

Better Cotton is sourced via a chain of custody model called mass balance. This means that Better Cotton is not physically traceable to end products, however, Better Cotton Farmers benefit from the demand for Better Cotton in equivalent volumes to those we ‘source.’

 

Better Cotton is an ever-evolving programme creating new targets for themselves and their members every year. Better Cotton Initiative works with on-the-ground partners across the world to support cotton communities to build resilience and improve their livelihoods, with a big focus on women’s equality within the cotton farming community and in some cases gaining economic independence and or leadership roles.  

 

Partnering with an organisation that improve social, environmental and economic outcomes for the industry we are apart of is important ethos of ours. By choosing our cotton products, you’re supporting our investment in Better Cotton’s mission.

 

How We Source

A word from our suppliers.

The global coronavirus outbreak has created unique challenges to businesses as well as individuals, families and communities globally. As most of us have never experienced a health crisis of this scale, navigating the disruption to our supply chain will be an evolving challenge.

 

Our suppliers in our sourcing countries, Bangladesh and China, are fundamental to our success. Not surprisingly however it is often the most vulnerable people who reap the worst effects in crises such as the world finds itself in today. 

 

We had multiple orders across our supply chain at varying stages in production as this pandemic unfolded. Our suppliers have upheld the commitments that were made during this time. As always we are accepting longer/delayed lead-times to our orders without penalty.

 

By keeping all our production agreements in place we are maintaining the incredibly important relationships with our suppliers and the continuous financial injections for the textile workforce in these compromised countries.

 

With the continued support and responsive training from Amfori we have raised our standard due-diligence to assess where and what risks have increased during this time to identify areas we could continue to help.

Responsible Sourcing Strategy

A word from our suppliers.

From the conception of our brand “doing the right thing” has been important to our team and customers. We believe it is the responsibility of every individual to be a good citizen, and while being a small player in a global market can at times be daunting, we believe our impact on human rights can be just as significant as larger operations and that we can all make a difference.

For this reason, we are continuously developing our Responsible Sourcing Strategy and this year have made some amendments to our Code of Conduct to reinforce our zero tolerance position around bonded labour which unfortunately is inherent in some sourcing countries. We have also revisited our Child Labour Remediation protocol and worked to reduce the risk and vulnerabilities of women in the apparel supply chain, particularly in the lower tiers.

We have employed an experienced Ethical Sourcing specialist to shape and prioritise our strategy, to train and guide us through the more complex issues and importantly to drive the momentum.

In 2018 we decided to join the Amfori BSCI initiative, which incorporates all of our Code of Conduct including environmental sustainability. Through joining this program, we will be in a better position to support our suppliers with tried and tested training programs and we will have access to word class standards and tools to improve our own processes of supply chain mapping, monitoring, and remediation.

For a small New Zealand business, the opportunity to tap into a network of international like-minded brands will be invaluable in terms of shared learnings, experiences and increased leverage with suppliers. In addition, we understand that success in addressing the more complex issues involved with Modern Slavery cannot be achieved independently and therefore a collaborative approach is essential in developing solutions. Joining Amfori we believe is an important step towards this, and we are the first New Zealand business to do so.

Supply Chain transparency continues to be a priority and this year we have made significant progress, achieving 100% transparency of our fabric sources and 95% transparency of yarn sources and raw cotton agents. Further work needs to be done regarding building direct relationships with these tiers, which is ultimately necessary to achieve full transparency of our cotton farmers. However, this is becoming closer to reality with conversations initiated with our Australian Cotton Shippers Association,BCI (Better Cotton Initiative) and growth of our Organic Cotton Program.

While this year has been an important one for fast-tracking our Responsible Sourcing Program, we acknowledge we still have much to do and a lot to learn. Training and raising awareness is a vital part of our strategy as well as communicating with the broader team and our customers who are encouraged to bring ideas and challenge us moving forward.